Service Commitment

Dear Sunvale Home Purchaser,

My name is Anne Somerville and I am pleased to represent Sunvale Homes as Sunvale's Customer Service Manager for the past seven years. My principal role at Sunvale is to facilitate a smooth transition from the construction phase to the "live-in" phase for all Sunvale Home Purchasers.

It is my pleasure to extend you a warm and appreciative welcome to the Sunvale network and congratulate you on your wise purchase of a quality home. As with many new home purchases, concerns and issues may arise after you take possession that will require attention by our Service Department. Company policy requires that all concerns/issues be communicated to my office in writing, by email anne@sunvalehomes.com , or by fax (905-488-4607). This will expedite the service process and allows us to arrange the necessary qualified personnel to be dispatched to rememdy warrantable items.

Through the Tarion Warranty Corporation we will provide you with an excellent booklet that includes all forms and information you will require throughout the duration of your new home warranty period.

At Sunvale Homes our top priority is satisfying our customers! Please contact me with any questions you may have.

Respectfully Yours,

Anne Somerville

sunvalehomes.com